Last updated: November 2026Welcome to Nano Drops. These Terms and Conditions (“Terms”) govern your use of www.thenanodrops.com (the “Website”) and any purchase you make from us. By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. About Us
Nano Drops (“we,” “us,” “our”) is a hair-care brand based in Wapda Town, Lahore, Pakistan.
2. Eligibility
You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, to place an order. By ordering, you confirm that the information you provide is accurate and complete.
3. Products and Descriptions
We sell hair-care oils, including our Hair Growth & Anti-Hair Fall Oil, Anti-Frizz & Shine Oil, Thickening & Volume-Enhancing Oil, Deep Nourishing & Repair Oil, and Scalp Treatment Oil. We try to describe and photograph our products accurately, but colors, packaging, and labels may vary slightly from what appears on your screen. Please check the product label for the full and most current ingredient list.
4. Cosmetic Use and No Medical Advice
Nano Drops products are cosmetic hair-care products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including hair loss, alopecia, or scalp disorders.
Hair growth and hair fall depend on many factors such as genetics, nutrition, stress, hormones, and overall health. Individual results vary, and we do not guarantee any specific outcome. Content on the Website is for general information only and is not a substitute for professional medical advice. If you have a medical condition, are pregnant or nursing, or experience persistent hair loss, please consult a qualified healthcare professional before use.
5. Customer Photos and Results
Before-and-after photos and testimonials on the Website reflect individual experiences. They are not a promise or guarantee that you will achieve the same results.
6. Safe Use, Allergies, and Patch Testing
Our products contain natural oils, which may cause allergic reactions in some people. Our oils include nut- and seed-derived ingredients such as almond, apricot seed, pumpkin seed, black seed, and onion seed oil.
- Review the ingredients before use and follow the directions on the label.
- Perform a patch test on a small area of skin before first use.
- Stop use immediately and seek medical advice if irritation occurs.
- For external use only. Keep away from the eyes and out of reach of children.
We are not liable for reactions resulting from use contrary to the label or from known allergies.
7. Pricing and Promotions
All prices are in Pakistani Rupees (PKR). Prices and discounts, including percentage-off offers, may change at any time without notice. The price applicable to your order is the price shown at the time you place it. We may correct pricing or listing errors and, if an error affects your order, we will contact you to confirm or cancel it. Promotional offers cannot be combined unless stated otherwise.
8. Orders and Acceptance
Placing an order is an offer to buy. We accept it when we confirm it or dispatch the product. We may refuse or cancel an order for reasons including stock unavailability, suspected fraud, incorrect pricing, inability to verify your details, or an undeliverable address. If we cancel a prepaid order, we will refund the amount paid.
Once an order has been dispatched, it
cannot be cancelled or modified. If you need to make a change, please contact us as soon as possible before dispatch.
9. Payment
We accept Visa, Mastercard, and Cash on Delivery (COD), where available.
- For COD orders, you agree to pay the full amount to the courier upon delivery.
- We may confirm COD orders by phone or WhatsApp, and may refuse COD to customers with a history of refused or undelivered orders.
- Card payments are processed through secure third-party payment providers. We do not store your full card details.
10. Shipping and Delivery
- Orders are processed within 5 to 7 business days after confirmation.
- Delivery charges and timelines vary based on your location and the courier service used.
- You are responsible for providing a correct and complete delivery address and a reachable phone number.
- Nano Drops is not responsible for delays caused by courier partners, weather conditions, or other circumstances beyond our control.
Further details are in our
Shipping & Return Policy, which forms part of these Terms.
11. Returns, Replacements, and Refunds
Due to the nature of personal care and cosmetic products,
all sales are final unless the item is received damaged, defective, or incorrect. For hygiene and safety reasons,
opened or used products cannot be returned or refunded, including when the reason is personal preference.
A return, replacement, or refund will only be considered if
all of the following apply:
- You provide a clear, continuous unboxing video that begins with the parcel sealed, shows the shipping label, and captures the product and its condition without cuts or edits
- The issue is reported within 24 hours of delivery
- The product is shown to be damaged, defective, or incorrect on arrival
The unboxing video is the only evidence accepted for claims about damage, defects, leakage, missing items, or incorrect products. If a valid video is not provided, the claim cannot be accepted.
To make a claim, email
[email protected] within 24 hours of delivery with your order number, a short description of the issue, and your unboxing video (or a link to it). Please see our
Shipping & Return Policy for full details.
12. Customer Accounts
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately of any unauthorized use. We may suspend or close accounts that violate these Terms.
13. Acceptable Use
You agree not to:
- Use the Website for any unlawful purpose
- Submit false or misleading information, including false claims about damaged or missing products
- Attempt to gain unauthorized access to the Website or its systems
- Introduce viruses or other harmful code
- Scrape or copy content using automated tools
- Interfere with the operation of the Website
14. Intellectual Property
All content on the Website, including the Nano Drops name, logo, emblem, product names, text, images, graphics, and design, is owned by or licensed to Nano Drops and protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our prior written permission.
15. Privacy
We collect and use personal information, such as your name, address, phone number, email, and order details, to process orders, provide support, and improve our services. We do not sell your personal information. We may share it with couriers, payment processors, and service providers only as needed to fulfill your order. Please read our Privacy Policy for details.
16. Third-Party Links and Services
The Website may link to third-party sites and services, such as Facebook, Instagram, WhatsApp, and Google Maps. We do not control and are not responsible for their content or practices.
17. Disclaimer of Warranties
The Website and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we make no warranties, express or implied, regarding the Website’s uninterrupted availability or the accuracy of its content, nor any guarantee of specific product results.
18. Limitation of Liability
To the fullest extent permitted by law, Nano Drops is not liable for any indirect, incidental, or consequential loss arising from your use of the Website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits any rights you have under applicable consumer protection laws in Pakistan that cannot be excluded.
19. Indemnity
You agree to indemnify Nano Drops against claims, losses, or expenses arising from your breach of these Terms or misuse of the Website or products.
20. Force Majeure
We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government actions, or internet outages.
21. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Website with a new “Last updated” date. Continued use of the Website after changes means you accept the updated Terms. Orders are governed by the Terms in effect at the time of purchase.
22. Governing Law and Disputes
These Terms are governed by the laws of Pakistan. We encourage you to contact us first so we can try to resolve any dispute informally. Unresolved disputes are subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
23. Contact Us
For questions about these Terms, contact us at:
Agreement
By using this Website or placing an order with Nano Drops, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
